Thirty minutes.
No deck. No charge.
Bring one process that frustrates you. We'll work out together whether it's a visibility problem, a variation problem, or a capability problem — and what it would actually take to fix. You'll leave with one concrete, measurable next step whether or not we ever work together.
Tell me what's
going on
The more specific you are, the more useful the first call is. If you've already run the Process Health Scorecard, bring your score — we'll start from something real instead of from scratch.
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Email
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Based inNorth Vancouver, British Columbia
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Time zonesPacific and Brasília — async delivery by design
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LanguagesEnglish & Portuguese
No funnel.
No sequence.
You won't be enrolled in anything. Here's the whole process.
I reply within two business days
Personally. If your question can be answered in an email, I'll just answer it and we're done — no call required.
We take thirty minutes
You describe the process. I ask the questions I'd ask on day one of a diagnostic. We identify your two worst wastes together.
You get one concrete next step
Something you can act on yourself this month, whether or not you hire me. If a paid engagement makes sense, I'll say so and quote it in writing.
You decide, in your own time
No follow-up pressure. If the timing is wrong, tell me when to check back and I'll check back then — once.
Score yourself first
Five minutes with the Process Health Scorecard gives us a shared starting point. It's the same eight-waste framework I use on day one of a diagnostic — and there's no email wall in front of it.
- Your Process Waste Score, 0–48
- The two wastes that scored highest
- One process where you feel it most